Required Reading

Set Texts

Preece et al, Chapter 1, Sections 1.5-1.6.

Nielsen, Chapter 2.

Research Articles

Bloomer, S. & Croft, R. (1997) 'Pitching Usability to your Organisation', Interactions, 4 (6), 18-26.

Nielsen, J. (1998) 'Failure of Corporate Websites', Alertbox.

Nielsen, J. (1999) 'Web Research: Believe the Data', Alertbox.