Required Reading

Set Text

Preece et al, Chapter 2, Section 2.4, Chapter 17, Section 17.3, Introduction to Chapter 19, Chapter 20, Section 20.1, Chapter 32, Section 32.3.

Additional Readings and Research Articles

Beyer, H.R. & Holtzblatt, K. (1995) Apprenticing with the customer, Communications of the ACM, 38 (5), pp.45-52.

Beyer, H.R. & Holtzblatt, K. (1998) Contextual Design: Defining Customer-Centered Systems, Chapter 14.

Carroll, J.M. (1995) 'Introduction: The Scenario Perspective on System Development' in Scenario-Based Design (ed M. Carroll), New York, NY, John Wiley & Sons, pp.1-9.